Research in Community and Public Health Nursing

Original Articles

[English] The Influence of Depression, Diabetes-Related Stress, and Stress Coping Strategies on the Quality of Life in Parents of Children with Type 1 Diabetes: Seok Min Song, Hye Kyung Lee; Res Community Public Health Nurs. 2026;37(1):14-26. Published online March 31, 2026; DOI: https://doi.org/10.12799/rcphn.2025.01319

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Abstract PDF: Purpose
This descriptive correlational study investigated the influence of depression, diabetes-related stress, and stress coping strategies on the quality of life of parents of children with Type 1 Diabetes Mellitus.
Methods
Data were collected from 153 parents using structured questionnaires and analyzed with IBM SPSS/WIN 27.0 using descriptive and inferential statistics.
Results
Depression (β=-.42, p<.001) and diabetes-related stress (β=-.23, p<.001) were significant negative predictors of quality of life. Positive coping strategies were positively associated with higher quality of life.
Conclusion
Early interventions targeting depression and diabetes-related stress are essential. Interventions that strengthen positive coping strategies are recommended to enhance the well-being of parents of children with type 1 Diabetes.

[English] The Moderating Effect of Korean Language Proficiency on the Relationship Between Self-Rated Health Status and Quality of Life Among International Students in Korea: Hanyi Lee, Jiyeon An; Res Community Public Health Nurs. 2026;37(1):39-48. Published online March 31, 2026; DOI: https://doi.org/10.12799/rcphn.2025.01242

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Abstract PDF: Purpose
This study aimed to examine whether Korean language proficiency moderates the relationship between international students' self-rated health status and quality of life (QoL) in South Korea, given the critical role of language skills in cultural adaptation and well-being.
Methods
A secondary analysis was conducted using data from the 2023 Seoul Survey on Foreign Residents. The sample included 409 international students residing in Seoul. Hierarchical multiple regression and PROCESS macro (Model 1) were used to examine the moderating effect of Korean language proficiency on the relationship between self-rated health status and QoL.
Results
Self-rated health status and Korean language proficiency were each positively associated with QoL, and the moderating effect of language proficiency was statistically significant. Among international students with low Korean proficiency, the association between self-rated health status and QoL was strong, whereas this relationship was negligible among those with high proficiency. These findings suggest that Korean language proficiency buffers the negative impact of poor health on QoL.
Conclusion
Korean language proficiency is a protective factor for international students' QoL, mitigating the negative effects of poor self-rated health status. These findings underscore the need for integrated, culturally sensitive health policies and support programs that reduce language barriers and promote language acquisition to enhance the well-being of international students.

[English] Path Analysis of Factors Influencing Health-Related Quality of Life for Community-Dwelling Vulnerable Older Adults with Chronic Diseases in Korea: Hyun-Ju Lee; Res Community Public Health Nurs. 2025;36(3):315-327. Published online September 30, 2025; DOI: https://doi.org/10.12799/rcphn.2025.01067

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Abstract PDF: Purpose
This study aims to construct and verify a path model for the factors affecting health-related quality of life (HRQoL) in community-dwelling vulnerable older adults with chronic diseases in Korea. Methods: The sample included 195 community-dwelling vulnerable adults aged 65 years and above with chronic diseases in Korea. Structured questionnaires were collected from April to June 2022. Data were analyzed using SPSS 28.0 and AMOS 28.0 programs. Results: The hypothesized path model significantly explained HRQoL in community-dwelling vulnerable older adults with chronic diseases, with a high explanatory power (48.0%). Self-rated health (SRH) and self-efficacy for managing chronic disease (SEMCD) had a significant direct effect on HRQoL. The number of diseases, depressive symptoms, social support, and digital literacy indirectly affected HRQoL. Conclusion: To improve HRQoL in community-dwelling vulnerable older adults with chronic diseases, integrated community health-management programs should focus on enhancing SEMCD and SRH, while incorporating depression screening, social support, and digital literacy education.

[English] Factors Influencing the Quality of Life among Vietnamese Garment Factory Workers: A Quantile Regression Analysis: Jihyon Pahn, Youngran Yang; Res Community Public Health Nurs. 2025;36(3):231-244. Published online September 30, 2025; DOI: https://doi.org/10.12799/rcphn.2025.01025

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Abstract PDF Supplementary Material: Purpose
The purpose of this study is to explore the factors influencing the quality of life (QoL) among Vietnamese garment factory workers.
Methods
A survey was conducted among 270 workers measuring sociodemographic, work -related, health-related variables, depression, job control, self-efficacy, and social support. Quantile regression analyses were employed to analyze the factors affecting QoL at different levels.
Results
The average QoL scores were 66.23 for men and 66.84 for women (range: 40–120). Higher education levels were associated with better QoL, whereas poor sleep quality had a negative impact across all quantiles. Working in specific departments such as quality control, ironing, and screen printing, and lower intake of fruits and vegetables were linked to reduced QoL in the 0.9 quantile. Depression significantly reduced QoL at the 0.25 and 0.9 quantiles, while job control showed a positive association with QoL at the lower quantiles. Self-efficacy was positively associated with QoL at the 0.1 and 0.75 quantiles, and social support had a consistent positive effect across all quantiles.
Conclusion
Improving sleep quality, enhancing self-efficacy, and strengthening social support may help improve the overall QoL of garment factory workers. In the higher QoL group, targeted attention and support for workers in departments such as quality control and ironing, and healthy diet may be necessary. This study highlights the importance of developing policies that reflect the diverse working conditions affecting QoL and provides foundational evidence to guide future research and workplace interventions.

[English] The Effects of Self Care Capacity of Elderly People in Rural Areas Diagnosed with Chronic Disease on Health-Related Quality of Life: A Two-Mediator Serial Mediation Effect of Social Support and Health Literacy: Sanguk Kim, Minjeong Seo; Res Community Public Health Nurs. 2025;36(2):165-178. Published online June 27, 2025; DOI: https://doi.org/10.12799/rcphn.2024.00941

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Abstract PDF

Purpose
The aim of this study was to identify the serial mediation effect of social support and health literacy in the relationship between self care capacity and health-related quality of life.
Methods
Participants were 169 elderly people who lived in rural areas and were diagnosed with chronic diseases. Data collection was conducted from July 10, 2024 to August 30, 2024 through self-reported questionnaires. The data were analyzed by IBM SPSS Statistics 27 and SPSS PROCESS Macro 4.2 program.
Results
The direct effect of self care capacity on health-related quality of life was significant (β = .21, p = .023). The indirect effect of self care capacity on health-related quality of life was β = .14 (95% confidence interval [CI] = =0.01~0.29). The double mediating effect of social support and health literacy in the relationship between self care capacity and health-related quality of life was β = .02 (95% CI=0.01~0.06).
Conclusion
It was found that the social support and health literacy of the elderly diagnosed with chronic diseases living in rural areas were affected by self care capacity, which in turn affected health-related quality of life. It is necessary to approach successful aging by improving health-related quality of life through a system that can improve self care capacity, social support, and health literacy by efficiently utilizing community resources.

Citations

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Predictors of psychological symptom risk in older adults in Türkiye: the role of mental health literacy and demographic-clinical factors
Nazan Turan, Selcen Babaoğlu Aydaş, Şahinde Canbulat
BMC Geriatrics.2026;[Epub] CrossRef

[English] Social Network Analysis of Adults’ Obesity-Related Health Behaviors According to Life Cycle Stage: Seung-bin Park, Insoon Kang; Res Community Public Health Nurs. 2024;35(4):375-388. Published online December 30, 2024; DOI: https://doi.org/10.12799/rcphn.2024.00738

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Abstract PDF: Purpose
This secondary data analysis study examined adults’ levels and networks of obesity-related health behaviors according to the life cycle stage.
Methods
Participants included 5,203 adults aged 19–79 years who participated in the third year of the eighth Korea National Health and Nutrition Examination Survey (2021). Life cycle stages were divided into young, middle-aged, and older adult groups. Obesity status was classified based on a body mass index of 25 kg/m2. Selected obesity-related health behaviors included alcohol abstinence, not smoking, proper sleep, eating breakfast, fruit intake, vegetable intake, not eating out, aerobic physical activity, walking, and weight training. Obesity-related health behavior networks were analyzed for density, inclusiveness, degree, and degree/closeness/betweenness centrality using social network analysis.
Results
Participants’ obesity rate was 37.6%, with the highest rate observed in the older adult group (39.2%). In all life cycle stages, the non-obese group had a higher density and average degree in the obesity-related health behavior network than the obese group. The young adult group showed higher centrality for vegetable intake, not smoking, alcohol abstinence, and proper sleep. The middle-aged group generally had higher centrality for health behaviors, whereas the older adult group had lower overall centrality for health behaviors, especially proper sleep and physical activity-related behaviors.
Conclusion
There were differences in the levels and network structures of obesity-related health behaviors according to the life cycle stage, indicating a need for differentiated obesity-management strategies according to the life cycle stage.

[English] Factors Related to Health-Related Quality of Life across the Life Cycle in One-Person Households among Korean Adults: Myung-Ock Chae; Res Community Public Health Nurs. 2024;35(2):125-139. Published online June 28, 2024; DOI: https://doi.org/10.12799/rcphn.2023.00304

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3 Citations

Abstract PDF

Purpose
This study is to identify factors related to health-related quality of life in one-person households across the life cycle by analyzing data from the 2021 Korean National Health and Nutrition Examination Survey.
Methods
The subjects of one-person households were divided into 195 young adults, 273 middle-aged people, and 490 elderly people according to life cycle. Data were analyzed by complex sample cross tabulation, complex sample t-test, complex sample ANOVA, and complex sample multiple regression analysis using IBM SPSS 26.0.
Results
In young adults, subjective health status, daily activity limitation, and stress level explained 41% of health-related quality of life, and in middle age, income level, education level, occupation, marital status, subjective health status, stress level, and depression had a 60% explanatory power. In old age, education level, subjective health status, daily activity limitation, stress level, and depression explained 53% of health-related quality of life.
Conclusion
In order to effectively improve the health-related quality of life of one-person households, it is necessary to establish a customized program considering the influencing factors across the life cycle and systematically manage it according to the flow of the life cycle.

Citations

Citations to this article as recorded by

Psychometric properties of the health-related quality of life instrument with 8 items: a systematic review and meta-analysis
Tai-Kyung Lee, So-Young Lee, Eun Cho
Health and Quality of Life Outcomes.2026;[Epub] CrossRef
Influencing Factors of Quality of Life Among Korean Women in One-Person and Multiperson Households: Analysis of the 8th Korean National Health and Nutrition Examination Survey
Mi-Rae An, Seul-Gi Jeong, Ju-Hee Nho
Journal of Korean Maternal and Child Health.2025; 29(4): 228. CrossRef
Стресові стани українців, які проживають соло, під час війни
Дар’я Яшкіна
Sociological Studios.2024; (2(25)): 34. CrossRef

[English] Good subjective health status and health-related quality of life in people with chronic kidney disease: A secondary analysis using the Korea National Health and Nutritional Examination Survey in 2019 and 2020: Jena Lee, Yujin Suh; Res Community Public Health Nurs. 2023;34(4):255-266. Published online December 29, 2023; DOI: https://doi.org/10.12799/rcphn.2023.00262

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2 Citations

Abstract PDF

Purpose
This cross-sectional study aimed to describe subjective health status of people with chronic kidney disease (CKD), identify factors that affect good subjective health status and investigate the relationship between good subjective health status and health-related quality of life (HRQOL) in people with CKD.
Methods
This secondary analysis utilized data from the Korean National Health and Nutrition Examination Survey in 2019-2020. Participants (N=295) had an eGFR of ≤59 mL/min/1.73 m². Descriptive and inferential statistics were used to analyze the data. Univariate and multivariate logistic regression analyses were performed to identify factors affecting good subjective health status and examine the association between good subjective health status and HRQOL.
Results
Among all participants, 61.4% had good subjective health status, and the HRQOL index was 0.88 in people with CKD. Household income, activity limitation, stress, and the number of comorbidities in people with CKD were associated with good subjective health status. People with better subjective health status were more likely to be satisfied with self-care, usual activities, and pain/discomfort in HRQOL.
Conclusion
Good subjective health status is associated with better HRQOL. Therefore, subjective health status should be assessed early, and a nursing intervention program should be developed considering factors that can improve subjective health status in people with CKD.

Citations

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Survival time analysis of the relationship between the residential environment and residents’ health status
Tomomitsu Kamata, Junta Nakano, Ryota Fujii, Shuzo Murakami, Toshiharu Ikaga, Shun Kawakubo
Building and Environment.2025; 267: 112305. CrossRef
Self-Rated Health among People with Chronic Kidney Disease: A Secondary Data Analysis
Jena Lee, Soo Kyung Park
Korean Journal of Adult Nursing.2025; 37(3): 245. CrossRef

[English] What Determines the Health-related Quality of Life of Vietnamese Migrant Workers in Korea?: Jihyon Pahn, Heesuk Kim, Youngran Yang; Res Community Public Health Nurs. 2023;34(2):147-157. Published online June 30, 2023; DOI: https://doi.org/10.12799/rcphn.2023.00066

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Abstract PDF: Purpose
Over time, the number of migrant workers in Korea has shown a steady increase. Notably, among all migrant workers, those from Vietnam constitute the third largest group in Korea. The main objective of this study was to investigate the factors that influence the health-related quality of life of Vietnamese migrant workers. The study aimed to provide essential data for the development of customized nursing intervention programs and policy preparation in the future.
Methods
A total of 220 Vietnamese migrant workers aged between 18 and 64, who were employed in Korea through the Employment Permit System and had been residing in the country for more than 91 days, participated in this study.
Results
The study results revealed that physical activity (β=.19, p=.002), hope (β=.50, p <. 001), cohabitation with colleagues (β=.16, p =.003), and sleep hour (β=.11, p =. 031) had a statistically significant impact on health-related quality of life. The findings showed that higher levels of physical activity and hope were positively associated with higher health-related quality of life. Moreover, cohabiting with colleagues and sleeping for more than six hours were also significantly related to higher health-related quality of life.
Conclusion
Given these findings, it is imperative to develop programs that encourage physical activity and enhance the health-related quality of life of migrant workers from Vietnam. Policymakers and employers should also consider providing adequate living conditions that facilitate cohabitation with colleagues and sufficient time for sleep to improve the health and well-being of migrant workers.

[Korean] A Path Analysis for Health-related Quality of Life in Long-term Care Insurance In-home Service Users: Je Hyun Kim, Seung Mi Park; Res Community Public Health Nurs. 2023;34(1):1-11. Published online March 31, 2023; DOI: https://doi.org/10.12799/rcphn.2022.00283

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3 Citations

Abstract PDF

Purpose
The purpose of this study is to construct and verify a path model for the factors affecting on quality of life in long-term care insurance in-home service users.
Methods
Total 246 participants using long-term care insurance in-home service were recruited from long-term care agencies. Data collection was conducted using a structured questionnaire from March 1st to March 31st 2021. The collected data were analyzed using SPSS 26 and AMOS 26 programs.
Results
The hypothetical path model was suitable for explaining the health-related quality of life in long-term care insurance in-home service users and has an explanatory power of 39.8%. Long-term care grade, depression, perceived health status, social support, age and living arrangement had a significant total effect on the quality of life in long-term care insurance in-home service users.
Conclusion
Long-term care insurance in-home service policies need to be expanded, such as screening and relieving depression, strengthening social support, and fostering a positive perception of health to improve the quality of life of the elderly.

Citations

Citations to this article as recorded by

Factors associated with health literacy in older adults aged 65 and over: a secondary data analysis of the 2021 Korea Health Panel applying the Andersen behavioural model
Yeong Eun Kim, Ol Han, Chang Sun Moon
BMJ Open.2025; 15(3): e085696. CrossRef
Path Analysis of Factors Influencing Health-Related Quality of Life for Community-Dwelling Vulnerable Older Adults with Chronic Diseases in Korea
Hyun-Ju Lee
Research in Community and Public Health Nursing.2025; 36: 315. CrossRef
Prediction model of health-related quality of life in older adults according to gender using a decision tree model: a study based on the Korea National Health and Nutrition Examination Survey
Hee Sun Kim, Seok Hee Jeong
Journal of Korean Biological Nursing Science.2024; 26(1): 26. CrossRef

[English] The Effect of Stress and Anxiety Caused by COVID-19 on the Quality of Life of Small Business Owners in an Area: Hae Ok Kim, Hyoen Jeong Kim, Hye Ji Jo; J Korean Acad Community Health Nurs. 2022;33(3):279-289. Published online September 30, 2022; DOI: https://doi.org/10.12799/jkachn.2022.33.3.279

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1 Citations

Abstract PDF

Purpose
This is a descriptive correlation study to confirm the effect of stress and anxiety caused by COVID-19 on the quality of life of small business owners in an area under environment of COVID-19. Methods: The participants were 150 small business owners in an area. The collected data were analyzed by descriptive statistics, an independent t-test, a one-way ANOVA, Pearson's correlation coefficients, and multiple regression with the SPSS 25.0 Program. Results: The stress of small business owners averaged 3.67±0.65 out of 4 points, anxiety of COVID-19 was 2.65±0.52, and quality of life was 75.61±20.26 out of 130 points. The quality of life showed a significant negative correlation with ‘fear of infection’ (r=-.42, p<.001), ‘difficulties caused by social distancing’ (r=-.49, p<.001) in the stress subdomain, and anxiety (r=-.61, p<.001). On the other hand, stress, ‘fear of infection’ (r=.50, p<.001), ‘difficulties caused by social distancing’ (r=.60 p<.001), ‘anger against others’ (r=.35, p<.001) and anxiety showed positive correlation. Factors affecting the quality of life of the subjects were ‘fear of infection’ in the stress subdomain (β=-.23, p=.003), anxiety (β=-.45, p<.001), and residential area (J zone) (β=-.16, p=.030). These factors explained 47.0% of the variance. Conclusion: In order to enhance the quality of life of small business owners in an area, it is required to reduce stress and anxiety. In addition, it is necessary to prepare an intervention program that can reduce stress and anxiety of small business owners.

Citations

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Mediating effect of social support between COVID-19 stress on the mental health of older adults using customized care services: A cross-sectional study
Yujin Suh, YoungSun Park, Eun-Kyoung Han
Journal of Korean Gerontological Nursing.2023; 25(4): 410. CrossRef

[English] Influencing Factors on Health-related Quality of Life among Japanese Middle-aged Marriage-based Immigrant Women in South Korea: A Cross-Sectional Study: Keiko Asami, Duck Hee Chae; J Korean Acad Community Health Nurs. 2022;33(2):188-195. Published online June 30, 2022; DOI: https://doi.org/10.12799/jkachn.2022.33.2.188

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2 Citations

Abstract PDF

Purpose
With the first generation of marriage-based immigrant women in East Asia now reaching their middle or old age, the need to focus investigations on their health-related quality of life has arisen. This study aimed to examine the extent to which physical and mental health, and psychosocial variables can predict health-related quality of life among Japanese middle-aged immigrant women. Methods This study has a descriptive cross-sectional design. A convenience sample of 197 Japanese middle-aged marriage-based immigrant women from two regions of South Korea were recruited between December 2017 and March 2018. Participants completed self-administered questionnaires on health-related quality of life, menopausal symptoms, depression, perceived health status, disease morbidity, social support, and acculturation. The data were analyzed using hierarchical multiple regression. Results Depression was the strongest predictor of health-related quality of life, followed by perceived health status, social support, and household income. Menopausal symptoms, presence of disease, and acculturation appeared to have no additional impact on participant’s health-related quality of life. Conclusion In times of rapid growth of global migration and the aging of immigrants in new destination countries, nursing interventions and public health policies for aging marriage-based immigrant women should be prioritized to improve their mental health by facilitating social support and disease management. In addition, social and employment policies that can help immigrant women transition to a healthy midlife are needed.

Citations

Citations to this article as recorded by

Patterns of service needs and their influence on aging anxiety among middle-aged marriage immigrant women in South Korea
Ja Hyun Shin, Jisoo Yang
Journal of Women & Aging.2025; 37(5): 319. CrossRef
Home-based walking intervention for middle-aged migrant women using 360-degree virtual videos and a wearable activity tracker: A mixed-methods pilot study
Duckhee Chae, Keiko Asami, Jaseon Kim, Kukhyeon Kim, Jeeheon Ryu, Ardith Z. Doorenbos
Research in Community and Public Health Nursing.2024; 35: 10. CrossRef

[English] The Effect of Instrumental Activities of Daily Living and Depression on the Life Satisfaction of the Elderly Living Together during the Daytime in the Rural Areas: Jin Kim, Jeong In Bae, Nam Hyun Cha; J Korean Acad Community Health Nurs. 2022;33(1):96-104. Published online March 31, 2022; DOI: https://doi.org/10.12799/jkachn.2022.33.1.96

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4 Citations

Abstract PDF

Purpose
The purpose of this study is to identify the factors affecting the life satisfaction during the communal life of the elderly in rural areas.
Methods
A total of 143 subjects were selected through convenient sampling. Data were collected in self-reporting questionnaires from 1 August to 30 August 2019. The data were analyzed with SPSS/WIN 23.0.
Results
The Instrumental Activities of Daily Living (IADL) was significantly different according to age, education, and cohabitation. Depression was significantly different according to gender, age, education, and cohabitation. Life satisfaction was significantly different according to age, education, religion, and cohabitation. There was a positive correlation between Instrumental Activities of Daily Living and depression, except for life satisfaction. 41.0% of life satisfaction was explained by depression, religion, and IADL.
Conclusion
The results of this study may be useful in understanding the life satisfaction level of elderly communal life and developing more specific programs for mental activity programs, and depression management strategies are required.

Citations

Citations to this article as recorded by

RETRACTED: Social influences on the psychological well-being of elderly individuals
Mohammad Shahadat Hossen, Siti Fatimah Binti Salleh
Journal of Humanities and Applied Social Sciences.2025; 7(4): 315. CrossRef
Bidirectional association between ADL disability and depressive symptoms among older adults: longitudinal evidence from CHARLS
Wenjing Yan, Lina Wang, Chao Li, Yihan Meng, Qi Guo, Hongjuan Li
Scientific Reports.2025;[Epub] CrossRef
The mediating effect of life satisfaction between daily living abilities and depressive symptoms in the Chinese older people: evidence from CHARLS 2020
Mingsheng Liao, Xuesi Zhang, Zhiquan Xie, Limei Li, Liqin Zou
Frontiers in Public Health.2024;[Epub] CrossRef
Dual Mediating Effect of Electronic Device Utilization and Life Satisfaction on the Relationship between Instrumental Activities of Daily Living and Depression in Older Adults
Hwa-Soo Koong, Mihye Lim, Kawoun Seo
International Journal of Environmental Research and Public Health.2022; 19(17): 10617. CrossRef

[English] Identifying Trajectories of Health-related Quality of Life in Mid-life Transition Women: Secondary Data Analysis of Korean Longitudinal Survey of Women & Families: Mi Seon Son; J Korean Acad Community Health Nurs. 2022;33(1):74-83. Published online March 31, 2022; DOI: https://doi.org/10.12799/jkachn.2022.33.1.74

2,809 View
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2 Citations

Abstract PDF

Purpose
The purpose of this study was to identify latent classes of health-related quality of life trajectories in middle-aged women and investigate predictors for latent classes.
Methods
This study utilized data from the 2^nd, the 4^the to the 7^the Korean Longitudinal Survey of Women & Families. The subjects included 1,351 women aged 40~45 years. The data was analyzed using latent class growth analysis and logistic regression.
Results
Two trajectories were identified for health-related quality of life in middle-aged women; ‘persistently good’ and ‘increasing’ groups. Predictors for the ‘increasing’ group were lower economic status, higher depression, and lower perceived health status.
Conclusion
This study showed that characteristics of the individual, symptom status, and health perceptions were associated with health-related quality of life in middle-aged women. It is necessary to provide effective intervention for latent classes of health-related quality of life trajectories based on physical, mental, and social factors.

Citations

Citations to this article as recorded by

The moderated mediating effect of physical activity restriction in the relationship between chronic disease, depression, and quality of life in middle age
Sumi Choi, Inwha Yoo, Sohyun An, Ahyoung Cho
Journal of Affective Disorders Reports.2024; 16: 100746. CrossRef
Influence of body image on quality of life in breast cancer patients undergoing breast reconstruction: Mediating of self‐esteem
Yunhee Jang, Mihyeon Seong, Sohyune Sok
Journal of Clinical Nursing.2023; 32(17-18): 6366. CrossRef

[English] Factors Influencing the Wellness of Call Center Employees: Yeon Ju Kim, Gwang Suk Kim, You Lim Kim; J Korean Acad Community Health Nurs. 2022;33(1):128-138. Published online March 31, 2022; DOI: https://doi.org/10.12799/jkachn.2022.33.1.128

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1 Citations

Abstract PDF

Purpose
This study aimed to identify the factors influencing the wellness of call center employees.
Methods
From December 2018 to October 2019, a cross-sectional study was conducted with 155 workers recruited from the call centers in Seoul, South Korea. Data were collected using self-administered questionnaires. The questionnaires were used to measure the following scales: Korean occupational stress scale, emotional labor scale, work-life balance scale and wellness scale. Using the SPSS 26.0 program, the descriptive statistics, independent t-test, ANOVA, correlation analysis, and multiple regression analysis were conducted.
Results
The mean score of the wellness level of call center employees was 3.05 out of a maximum of 5.00. More wellness level of call center employees was associated with gender, psychiatric diagnosis, and call characteristics. A multiple regression analysis indicated that the total scores on the wellness scale were predicted by call characteristics, occupational stress and work-life balance, with an explanatory power of 42.2%.
Conclusion
Study findings show that it is necessary to promote wellness in call center workers with differentiated strategies according to call characteristics, occupational stress and work-life balance. This implies that it is necessary to understand the call characteristics and patterns of workers and to provide an innovative wellness program tailored to individual characteristics for an effective management of the emotional labor and occupational stress.

Citations

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The Mediating Effect of Self-Transcendence on the Relationship between Job Stress and Wellness among Nurses
Sung Mi Kim, Da Eun Kim
Journal of Korean Academy of Nursing Administration.2025; 31(4): 394. CrossRef

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