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Original Articles
- The Effects of Emotional Labor and Workplace Violence on the Somatic Symptoms of Customer Service Employees in Department Stores
- Bongsoon Ryu, Bo Hyun Park
- Res Community Public Health Nurs. 2023;34(1):61-71. Published online March 31, 2023
- DOI: https://doi.org/10.12799/rcphn.2022.00339
- 949 View
- 42 Download
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Abstract
PDF - Purpose
This study was aimed to explore the effects of emotional labor and workplace violence on the somatic symptoms of customer service employees in department stores. Methods: Data from a total of 218 subjects were collected from July 21, 2021 to August 10, 2021, using a self-report questionnaire. The data were analyzed using descriptive statistics, X2-test, and logistic regression. Results: Among 4 sub-scales of workplace violence, a factor affecting the possibility of the moderate or high severity of somatic symptoms was found to be a risk group in "Experience of psychological and sexual violence from customer” (OR: 2.94). On the other hand, emotional labor did not show a statistically significant effect. In addition, education level, monthly income, subjective health status, and working hours per week were also factors affecting somatic symptoms.
Conclusion
In order to reduce the somatic symptoms of customer service employees in department stores, it is necessary to raise the awareness of employers and customers first, and follow-up research is necessary on the development of strategy and systems for the establishment of active and diverse protective devices to protect workers at the organizational level.
- Perceived Discrimination and Workplace Violence among School Health Teachers: Relationship with School Organizational Climate
- Joohee Kim, Young Ko
- J Korean Acad Community Health Nurs. 2022;33(4):432-445. Published online December 31, 2022
- DOI: https://doi.org/10.12799/jkachn.2022.33.4.432
- 964 View
- 30 Download
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Abstract
PDF
- Purpose
The purpose of this study was to identify the relationship of the school organizational climate with perceived discrimination and the workplace violence among school health teachers. Methods: The research design was a cross-sectional study. The subjects of the study were 350 school health teachers with more than one year of teaching experience. Data were collected online using a questionnaire. Research variables are general characteristics, organizational climate, perceived discrimination, and workplace violence. The relationship between organizational climate and perceived discrimination and the relationship between organizational climate and workplace violence were analyzed using regression analysis. Results: The score for organizational climate of health teachers was 3.10 out of 5 points, the score for perceived discrimination was 2.85 out of 5 points, and the experience rate of workplace violence was 16.9%. School organizational climate was related to both workplace violence and perceived discrimination. The subcomponents of organizational climate affecting perceived discrimination of health teachers were interrelationship and the level of compensation. The subcomponents of organizational climate affecting workplace violence of health teachers were interrelationship and autonomy. Conclusion: The improvement of the school's organizational climate can reduce the level of workplace violence and discrimination against health teachers. It is important to establish an appropriate evaluation system for health teachers and to recognize the role and expertise of health teachers. In addition, it is necessary for school administraters to actively support health teahcers and to create an organizational climate where they can be friendly and communicative.
- Comparison of Working Conditions among Non-regular Visiting Nurses in Public Health Centers based on Their Employment Types
- Hee Girl Kim, Ryoun Sook Lee, Soong Nang Jang, Kwang Byung Kim, Young Ran Chin
- J Korean Acad Community Health Nurs. 2018;29(3):267-278. Published online September 30, 2018
- DOI: https://doi.org/10.12799/jkachn.2018.29.3.267
- 819 View
- 9 Download
- 5 Citations
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Abstract
PDF
- PURPOSE
This study is to investigate working conditions including job stress among visiting nurses in public health centers in Korea.
METHODS
An social network based mobile survey was conducted in May 2017 (N=936, response rate: 47.0%).
RESULTS
The visiting nurses in this study had their average total career as a nurse is 13.7 years. The 68.3% of them were employed in an indefinite term, 17.0% were hired in a fixed term, and 11.0% came from outsourcing. They responded as high job-stress level including inadequate compensation (71.22/100) and job demands (71.91/100). They experienced down-talk (63.4%), swearwords (32.9%), being made a dirty face (39.9%), sexual jokes (30.8%), or being likened or evaluated with their appearance sexually (14.3%). Among the causes of job related conflicts and discrimination, deprived salary level was the most frequent reason (83.4%). The conflicts and discrimination were incurred by government officers (52.4%). There were no significant differences in overall job stress, emotional labor, organizational commitment, violence, and discrimination experience based on their employment types.
CONCLUSION
The differences in working conditions among the non-regular nurses were trivial, and their overall working conditions were poor. It is necessary to improve non-regular nurses' working conditions in order to make up the limitations of the Korean healthcare system which is centered on hospitals. -
Citations
Citations to this article as recorded by
- Classifying Studies on Workplace Violence for Visiting Nurses Using the Social-Ecological Model: A Scoping Review
Eunjoo Kim, Juna Lee
Journal of Community Health Nursing.2024; 41(2): 96. CrossRef - Development of Service Experience Evaluation Tool for Visiting Nurses of Public Health Center in Korea
Jiwon Kim
Journal of Health Informatics and Statistics.2023; 48(2): 121. CrossRef - Contract Employment Experiences of Visiting Nurses at Public Health Centers in the Metropolitan Area: Focused on Employment Type and Treatment
Hee-Gerl Kim, Soong-Nang Jang, Young Ran Chin, Jungyi Hur, Ryoun-Sook Lee
Journal of Korean Academy of Community Health Nursing.2022; 33(2): 175. CrossRef - Nursing Students' Practice Experience on Community Visiting Nursing
Jae-Hyun Ha, Jeong-Hee Park
Journal of Korean Academy of Community Health Nursing.2020; 31(1): 43. CrossRef - Emotional Labor, Job Stress and Professional Quality of Life of Public Health Nurses according to the Employment Type
Kyung Sook Cho, Yunmi Kim
Journal of Korean Academy of Nursing Administration.2019; 25(5): 467. CrossRef
- Classifying Studies on Workplace Violence for Visiting Nurses Using the Social-Ecological Model: A Scoping Review
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