Customized Home Visiting Nurses' Experiences in Telephone Visiting

Young Sil Kang; Yeongmi Ha; Young Eun

doi:10.12799/jkachn.2011.22.3.223

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Original Article
Customized Home Visiting Nurses' Experiences in Telephone Visiting: Young Sil Kang, Yeongmi Ha, Young Eun; Journal of Korean Academy of Community Health Nursing 2014;22(3):223-233.
DOI: https://doi.org/10.12799/jkachn.2011.22.3.223
Published online: April 4, 2014

¹Professor, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.

²Full-time Lecturer, College of Nursing, Institute of Health Sciences, Gerontological Health Research Center, Gyeongsang National University, Korea.

• Received: May 2, 2011 • Revised: August 25, 2011 • Accepted: September 6, 2011

This is an Open Access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/) which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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Abstract

Abstract

Purpose
The purpose of this study was to explore and understand customized home visiting nurses' experiences in telephone visiting.
Methods
Qualitative data were collected from several discussions of 4 focus groups consisting of 20 customized home visiting nurses. All interviews were recorded and transcribed according to thematic content analysis processes.
Results
The five main themes on customized home visiting nurses' experiences of telephone visiting were 'greeting', 'counseling', 'using strategies', 'maintaining attitude for enhancing relations' and 'enduring difficulties'. The category of 'counseling' was composed of confirming, educating, supporting, adjusting, and indicating. And, the category of 'using strategies' included complimenting, scolding, persuading, compensating, and ignoring.
Conclusion
Developing a standardized manual on telephone visiting is needed to guide an effective counseling. In order for a customized home visiting nurse to be a good telephone counselor, training of motivational interviewing is recommended.
Key Words: Visiting nurses; Telephone; Counseling; Focus group

Table 1

General Characteristics of Customized Home Visiting Nurses (N=20)

Table 2

Experiences of Customized Home Visiting Nurses on Telephone Counseling

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